Getting started at trezor.io/start — Trezor® hardware wallet essentials

trezor.io/start is the official entrypoint to configure a new Trezor® hardware wallet, install the Trezor Suite App (desktop or web) and ensure your device is connected securely. This guide covers setup, Trezor Wallet login, Trezor Bridge, common errors like “Trezor Login not working,” and steps for account recovery or 2FA reset.

Quick setup: hardware to software

Visit trezor.io/start from a secure device and follow the on-screen instructions.
Download Trezor Suite (Trezor Suite App) for your OS or use the browser-based Suite — the download links on trezor.io/start are official and versioned.
Connect your Trezor® hardware wallet and, if prompted, install Trezor Bridge — Bridge enables browser-to-device communication on some systems. Use the official Trezor Bridge Download link on the start page.
Create and securely record your recovery seed when prompted. This is your single recovery method for lost or damaged devices.

Trezor Wallet Login & Trezor Wallet Login issues

Logging into Trezor Wallet via Trezor Suite uses your physical device. If Trezor login fails, check: cable/USB port, that Trezor Suite is updated, and Trezor Bridge is installed (if required). Avoid entering seeds anywhere — the device signs transactions locally.

Pro tip: Always verify the device screen matches the Suite prompts — Trezor® shows transaction details on its display for you to confirm.

Troubleshooting common errors

Can't verify Trezor Wallet / Error Connecting Trezor Account: Reboot computer, try another USB cable (data-capable), reinstall Trezor Suite and Trezor Bridge, and allow browser permissions.
Trezor Suite App not Working: Clear app cache, check OS compatibility, and ensure no security software is blocking USB access.
Trezor Login not working / Unable to login Trezor: Confirm device firmware is up to date via Suite, and that your browser supports WebUSB if using the web app.

Account recovery & 2FA

Trezor® uses a recovery seed (24 words recommended) as the canonical way to recover accounts — there is no central password reset. If you lose your seed, account recovery is not possible. Some third-party services add 2FA on top of your accounts; resetting those 2FA methods must be done through the service (not the Trezor® device).

When to contact support

If persistent issues remain after troubleshooting — for example, hardware failure or unusual prompts — consult the Trezor Help Center via official links on trezor.io. Never share your recovery seed or private keys with support or anyone else.

FAQ

1. What is trezor.io/start?: It’s the official setup hub that directs you to download Trezor Suite, install Trezor Bridge (if needed), and initialize your Trezor® device.
2. Why won't my Trezor® log in to Trezor Suite?: Common causes: outdated Suite/Bridge, faulty USB cable, blocked browser permissions, or device firmware mismatch. Update components and retry on a different USB port.
3. How do I recover my account?: Use your recovery seed on a new Trezor® device or compatible wallet that supports BIP-39. If the seed is lost, the account cannot be recovered.
4. Do I need Trezor Bridge?: Some browsers and OS combinations require Trezor Bridge for browser-to-device communication. Suite will prompt you if Bridge is needed and provide a Trezor Bridge Download link.
5. How do I handle "Can't verify Trezor Wallet" errors?: Check USB cable, reinstall Suite/Bridge, ensure firmware is current, and confirm the device screen matches Suite prompts. If unsure, contact official support — never disclose your seed.
6. Is Trezor® compatible with other wallets?: Yes — many third-party wallets support Trezor® via standard protocols, but always verify compatibility and import paths before use.